Terms & Conditions

Thank you for shopping at Hong Kong Ocean Park Marriott Hotel. By submitting your personal data, you are authorizing Hong Kong Ocean Park Marriott Hotel as your supplier and FUSION Limited and its affiliates as the payment gateway processors; to use your data for the purpose of processing the payment transaction, and to retain your data for future reference of the transaction and hotel promotional communications.

Terms & Conditions:

The eShop items are available for purchase through Hong Kong Ocean Park Marriott Hotel eShop only.
QR code must be presented upon redemption, and will be invalid and not replaceable if lost, defaced or damaged.
All eShop items purchased are nonrefundable; cannot be redeemed for cash or exchanged for any other products or services; and cannot be reused and resold. No reissue and no cancellation allowed.
eShop items purchased cannot be used for resale, or other commercial activities without the written consent of Hong Kong Ocean Park Marriott Hotel.
All eShop promotion items cannot be used in conjunction with other promotional privileges, including but not limited to Marriott Bonvoy™ benefits, Club Marriott membership benefits, discounted items, credit card discounts, gift certificates, gift cards, e-gift cards, vouchers, promotional menus, room service, banquets, events and meetings.
The Dine and Earn programme of Marriott Bonvoy™ points is not applicable to all eShop items.
All vouchers can be used once only, any unredeemed portion of the voucher will be forfeited upon checkout.
All eShop items purchased must be redeemed on the date, time, and venue selected. Any unredeemed vouchers will be invalid after the expiration date and cannot be extended.
All reservations are subject to availability. Once the purchase is made, the reservation will not be adjusted or extended.
The Hong Kong Ocean Park Marriott Hotel does not offer delivery services; guests must pick up items in person.
In Hong Kong, it is illegal to sell alcohol to any person under the age of 18 years. Similar restrictions apply in other jurisdictions. By placing an order with Hong Kong Ocean Park Marriott Hotel, the Customer confirms and warrants that he or she is at least 18 years old. At the time of the dining experience, we may request proof of age from the person accepting the order.
All massage reservations are subject to availability. Call +852 3555 1806 or email mhrs.hkgop.harnnspa@marriotthotels.com for reservations.
Changes for reservation date and time of massage treatment must be made 24 hours prior to the scheduled booking and is subject to availability. Changes made less than 24 hours before the scheduled booking will not be accepted. In the event of a no-show, 100% of the price of the service and 10% service charge will be charged.
Kindly advise Hong Kong Ocean Park Marriott Hotel of any special health condition, pregnant, allergies or injuries, which could affect your service when making your massage reservation. Please consult your doctor prior using the heat and water facilities. Hong Kong Ocean Park Marriott Hotel is not responsible for any adverse effect which may arise from any treatment.
Fitness Centre is only open to guests aged 16 or above. Children under age of 14 must be accompanied by an adult at the pool. A proof of identity for age verification may be required.
Hotel operating hours for restaurants, fitness centre, and swimming pool are subject to change without prior notice.
Blackout dates may apply for all eShop items including but not limited to dining, cakes and pastries, takeaway, and wellness vouchers.
During the transaction, you may receive a payment authorization SMS from your credit card carrier or bank, this does not mean that the transaction has been processed, if the transaction is successful, the payer will receive a confirmation email for validation.
If you did not receive a confirmation email, it may be that the email is classified into a "spam" (or similar) mail folder, please reach out to us at mhrs.hkgop.info@marriotthotels.com for more information.
All photos are for illustrative purpose and reference only and may differ from the actual product.
Hong Kong Ocean Park Marriott Hotel reserves the right to amend the terms and conditions without prior notice.
Should any disputes arise, the decision of Hong Kong Ocean Park Marriott Hotel shall be final.
In the event of any inconsistencies or discrepancies between the English version and other translated versions of the Terms & Conditions, the English version shall prevail.